Cancellation & refunds.

This policy covers Individual teaching course packs, Departments & Institutions plans, previous teaching subscriptions, the AI Plus credit subscription, and one-time student course purchases. Current prices, allowances, and billing frequency appear on our Pricing Details page and before purchase.

Individual teaching packs are one-time purchases with no recurring charge. Their course creation credits do not expire. Creating a course uses one credit permanently; archiving or deleting it does not restore that credit. Request any pack refund through support with the payment ID.

Your mandatory consumer rights remain available. A request window, usage condition, or renewal rule below does not remove a refund or other remedy required by law.

Cancel an Individual or Departments & Institutions subscription in Billing & plan. Cancel an AI Plus subscription in AI plans. You can also ask support to cancel through email or WhatsApp.

Cancellation stops future renewal charges. Unless a refund is approved, access continues through the paid period shown in your account. Cancel before the next renewal; a charge already captured is reviewed under the refund rules below. We do not charge a subscription cancellation fee.

Teaching and AI Plus subscriptions are separate. Cancelling one does not cancel the other. Stopping use or requesting account deletion does not itself cancel a payment mandate; ask us to cancel any active subscription as part of a deletion request.

A first-time paid customer may request a refund within seven calendar days of the original purchase if the paid service has not been substantially used. We review the purchase and actual usage, and explain our decision.

• Teaching packs and previous subscriptions: review includes course creations, generation, exports, paid AI use, and learner enrolments.
• AI Plus: review includes the paid Career Agent and Chat Assistant allowance already used.
• Course purchases: review includes access to learning materials, downloads, and assessment participation.

This voluntary request window does not automatically apply to renewals, repeat purchases, or consumed upgrades. These limits do not apply to statutory remedies for a deficient, misrepresented, or undelivered service.

A student course purchase is a one-time charge for the selected course and does not create a recurring subscription. Request a refund through support with the course name and payment ID. Cancelling a teaching or AI Plus subscription does not itself refund a course purchase.

AI allowances are access to a service, not stored money. Unused credits do not roll over or automatically convert into cash. After cancellation, the paid allowance remains available until the end of the paid period; subsequent access follows the applicable free allowance or teaching-plan entitlement.

Contact us about duplicate or incorrect charges, a charge after confirmed cancellation, an unauthorised transaction, or payment without the promised access. We will investigate and provide the remedy required by applicable law, including a refund where required.

The same applies where a paid service is deficient, materially different from its description, or not delivered as promised. We will not rely on the seven-day window or consumed usage to deny a mandatory legal remedy. Temporary problems are assessed on their facts and do not remove your statutory rights.

For a renewal you no longer want, cancel future renewals immediately and report the charge. Renewal charges are otherwise generally non-refundable once the paid period begins, subject to the protections above.

Email abhinav_v@bm.iitr.ac.in from your account email, or message +917905199403 on WhatsApp. Include your name, purchase type, course or plan, payment ID, date, amount, and reason. Do not send a full card number, UPI PIN, OTP, or password.

We acknowledge consumer complaints within 48 hours and resolve them within one month of receipt. Refund approval or rejection is communicated with the reason. Approved refunds are initiated to the original payment method through Razorpay within seven business days of approval.

Your bank, card network, or UPI provider controls when the credit appears. We share the refund reference after initiation; contact us if it has not appeared within ten business days so we can trace it. This estimate does not extend any shorter deadline required by law.

If we withdraw a purchased course or discontinue a paid service before delivering the paid access, contact us for restoration, an agreed alternative, or the applicable refund for undelivered service. We will not substitute account credit for a legally required refund without your agreement.

If a concern remains unresolved, contact Abhinav Verma, our Grievance Officer. Nothing here restricts access to a consumer commission or another lawful remedy.